TERMS OF SERVICE
In addition, you understand that the features products and services offered on website may be altered, improved, removed or adapted at any time by BIPL in its sole discretion and without any notice. If youdo not agree to these terms and conditions, please refrain from using this Website and exit immediately.
2. MODIFICATION OF TERMS
We may change these terms and conditions at any time without advance notice. Changed terms will become effective once posted on the Website, and will not have any retrospective effect on existing contractual arrangements made through this Website. Your continued use of this Website after any change means you have accepted the changed terms and conditions
3. YOUR RESPONSIBILITY
4. PRODUCTS OR SERVICES (if applicable)
i. Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
ii. We reserve the right but are not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-to-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this website is void where prohibited.
5. DELIVERY TERMS AND CONDITIONS
We currently deliver only in selected cities in India.
i. We deliver the products based on the availability of the stock.
ii. Each order may be delivered in more than one delivery slot.
iii. Deliveries may be made from various retailers, our authorised distributors or directly from our Factory.
iv. We take all efforts to deliver the products within agreed time.
v. Customer needs to check and verify each product for its damages, expiry dates and quantity before receiving the products and acknowledging the orders.
vi. Unless otherwise agreed, you will not hold us liable for delays due to shortage of product in the market, import delays from manufacturers, general holidays, strikes, natural calamities, vehicle breakdown
vii BIPL shall not be responsible for non-availability, delay or any delivery warranties of Products due to various reasons like climatic conditions, labour unrest, insolvency, business exigencies, Government decisions, operational & technical issues, Epidemic or Pandemic or any other Act of God or condition beyond the control of BIPL constituting force majeure.
6. DELIVERY TAT
i. Retailer/DTH partner shall deliver in the product within 24 hours from the order confirmation
ii. Orders received till 2 pm, retailer to deliver it by 9 PM same day
iii. Orders received post 2 pm, retailer to deliver it the following day by 2 pm.
iv. Delivery for Merchandise product will take around 5-6 working days.
7. RETURN POLICIES
i. Products may not be eligible for return in any case. However, the Company may replace the product after verification of the underlying concern.
ii. This product cannot be returned due to the consumable nature of the product.
iii. The Hand Purifier and Merchandise Products cannot be returned or exchanged. Defective products will be replaced in the next 5-6 working days after placing a request with the customer care team via email or call. For highlighting any defects, please send us an email within 3 days after receipt of the damaged product along with product pictures on email@example.com
8. PRICE AND PAYMENT TERMS
i. The price of the product shall be quoted on the website from time to time
ii. All the products listed on the website will be sold at MRP unless otherwise specified. Prices are inclusive of Goods and Service Tax but excludes delivery cost which will be added to the total amount due when you view the item in shopping basket. The prices mentioned at the time of ordering will be the prices charged on the date of the delivery
iii. Jar deposit: Deposit would be Rs. 150/- per jar. (It is mandatory to handover empty Jars with jar caps. If caps are missing, Rs.3 per jar will be charged extra or deducted from the deposit).
iv. All the Merchandise Products are available on pre-paid payment terms. Cash on Delivery is not applicable.
9. PAYMENT POLICY
At the time of Check out the payment option can be selected for online Payment through Net banking, Debit card, Credit Card, UPI, Wallet or by Cash on delivery. We accept payment by most major credit and debit cards. You should be aware that online payment transactions are subject to validation checks by your card issuer and we are not responsible if your card issuer decline to authorise payment for any reason. We also carry out standard pre-authorisation check on your payment card and our products shall not dispatch until these pre-authorisation check has been completed. Please note that your card issuer may charge you an online handling fees or processing fees. We are not responsible for the same
10. CANCELLATION/ RESCHEDULING OF ONE TIME ORDER
i. Consumer can cancel the order within 2hrs after placing the order.
ii. Refund amount will be credited to consumer’s accounts within 7 working days once the refund requested is accepted by Bisleri.
iii. For any rescheduling please inform us before 24 hours through our Customer care no. 1800 121 1007 or write us on firstname.lastname@example.org. Please refrain from using social media platform for rescheduling your deliveries
iv. Any delay/ no delivery related complaints can be raised by contacting our customer care no. 1800 121 1007 between 8:00 AM to 8:00 PM on that particular day.
11. CANCELLATION/ RESCHEDULING OF A SUBSCRIPTION ORDER
- If you wish to cancel the Subscription you may please call us on our customer care no. 1800 121 1007 or write us on email@example.com.
- We will process your refund of the undelivered quantity within 7 working of cancellation of the subscription.
- Upon cancellation of the subscription the discounts provided shall cease immediately and the same shall be deducted from refund amount.
- You will be required to enter a number of jars available at your end for a refund. # jars for deposit refund <= # jars balance left with the consumer on deposit
- Jar deposit will be refunded by the retailer/ distributor or the Company as the case may be within 7 working days from collection of the Jar the same will be reflected on the website in your account on updation by the retailer/ distributor as the case may be.
- For any rescheduling please inform us before 24 hours through our Customer care no. 1800 121 1007 or write us on firstname.lastname@example.org. Please refrain from using social media platform for rescheduling your deliveries
- Any delay/ no delivery related complaints can be raised by contacting our customer care no. 1800 121 1007 between 8:00 AM to 8:00 PM on that particular day.
12. ACCOUNT CLOSURE
i. You will be required to place the request for refund of deposit through the website https://shop.bisleri.com/ and the request will be directed to our customer care. Your account
closure will be initiated within 48 hours of your request. However, as a process our customer care executive will contact you within 48 hours on receipt of your request to reconfirm the same and initiate the closure. Upon closure, the retailer/distributor will be notified to refund the deposit within 7 working days from pick up of the empty jar.
ii. You will be required to enter a number of jars available at your end for a refund. # jars for deposit refund <= # jars balance left with the consumer on deposit.
iii. The retailer/ distributor will refund the deposit within 7 days of collection of the empty jars and the same will be reflected on the website in your account on updation by the retailer/ distributor as the case may be.
13. CONFIDENTIAL INFORMATION:
Unless expressly authorized by other party, neither party shall disclose to any Third party any information or materials provided by the other party under the Agreement and reasonably
understood to be confidential “(Confidential Information”), or use such Confidential Information in any manner other than to perform its obligations under the Agreement. Furthermore, you will and will ensure you or your authorized users will keep in strict confidence all passwords and other access information to Services. This section shall survive termination or expiration of this Agreement.
14. COPYRIGHT AND TRADEMARK NOTICES ALL RIGHTS RESERVED
15. DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
Your access to and use of website and other materials on, or through, this website is solely at your own risk. We make no warranty whatsoever about the reliability, stability or virus free nature of such website. We have taken reasonable steps to ensure the information provided by us on this web is accurate at the time you view it. However, we cannot and have not checked the accuracy of all information provided by outside sources for example by the providers of other information, or of other parties.
We aim to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed and we reserve the right to withdraw or amend the service we provide on the website without notice. Also, your access to the website may occasionally be suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction. We will not be liable if for any reason our website is unavailable at any time or period.
16. LIMITATION OF LIABILITY
In no event will we be liable for any direct, special, indirect, incidental, consequential (including among other things loss of revenue or profits), punitive, or exemplary damages of any kind or subject to equitable or injunctive remedies (whether based on breach of contract, tort, negligence, strict liability or otherwise) arising out of:
i. Access to, or use of this website, or delay or inability to use this website, or any information contained in this website; or,
ii. The availability and utility of services
iii. Nothing in this limitation of liability shall exclude liabilities not permitted to be excluded
by applicable law. Any rights not expressly granted herein are reserved by us.
As a condition of use of this website, you agree to indemnify us from and against any and all liabilities, expenses (including attorney's fees) and damages arising out of claims resulting from your use of this website, including without limitation any claims alleging facts that if true would constitute a breach by you of these term.
18. LIMITATIONS ON USE
You agree to use this Website solely to determine the availability of goods and services and make legitimate reservations or transact business with us. You agree to use the Website only for personal, non-commercial use. You agree to use the Website's services to make only legitimate purchases. You agree to all of our terms and conditions of purchase, including, but not limited to, full and timely payment of all amounts due and compliance with all rules concerning availability of products, or services. All fees, assessments, charges, taxes and duties arising out of use of the Website are your sole responsibility.
You agree to not abuse the Website. 'Abuse' includes, without limitation, using the Website to:
i. Defame, harass, stalk, threaten, abuse or otherwise violate others' rights as defined by applicable law.
ii. Harm or interfere with the operation of others' computers and software in any respect, including, without limitation, by uploading, downloading or transmitting corrupt files or computer viruses.
iii. Violate applicable intellectual property, publicity or privacy rights, including, without limitation, by uploading, downloading or transmitting materials or software.
iv. Omit or misrepresent the origin of, or rights in, any file you download or upload, including, without limitation, by omitting proprietary language, author identifications, or
notices of patent, copyright or trademark.
v. Transmit, post, or otherwise disclose trade secrets, or other confidential or protected proprietary material or information.
vi. Download or upload files that are unlawful to distribute through the Website.
vii. Transmit any information or software obtained through the Website, or copy, create, display, distribute, license, perform, publish, recreate, reproduce, sell, or transfer works
deriving from the Website.
viii. Cause an excessively large load on the infrastructure of the Website.
ix. Falsely use a password or personal identification number during logging into the Website, or misrepresent one's identity or authority to act on behalf of another. Violate
this Agreement in any other manner.
19. APPLICABLE LAWS AND JURISDICTION:
This Agreement shall be governed by and construed in accordance with Indian Law subject to jurisdiction of the courts of Mumbai, India. Any/ all dispute, claims arising out of or relating to this agreement, the parties shall endeavor to settle such disputes amicably by mutual consultation and discussion. If parties do not come to any settlement within 30 days of raising such dispute, then the said dispute shall be referred to the court of appropriate jurisdiction in Mumbai and under applicable laws.
20. ENTIRE AGREEMENT
Bisleri International Pvt. Ltd is committed to protecting any personal information that you may provide to us. In particular, we believe it is important for you to know how we treat information about you that we may receive from your use of this website. In general, you can visit this site without telling us who you are or revealing any information about yourself. We may need to collect personal information from you for the purpose of providing service under this website.
“You” shall mean you, the user of the site and “Yourself” interpreted accordingly. “We” / “Us” means Bisleri International Pvt. Ltd and “Our” interpreted accordingly. “Users” means the users of the site collectively and/or individually as the context allows.
HOW WE MAY USE YOUR DATA
By entering Your User Information, You accept that we may retain Your User Information and that it may be held by us or any third party company which processes it on our behalf. We shall be entitled to Use your User Information for the following purposes:
- Market research, including statistical analysis of User behavior which we may disclose to third parties in depersonalized, aggregated form.
- In order to enable us to comply with any requirements imposed on us by law.
- In order to send you periodic communications (this may include e-mail, SMS, Whatsapp etc.), about features, products and services, events and special offers.
Such communications from us may include advertising for organizations. For your convenience you can withdraw consent by replying to the "unsubscribe" link in e-mails from us. Please also note that we do not disclose your personal information to third parties to enable them to send you direct marketing without your permission to do so.
SECURITY AND DATA RETENTION
Security is very important to us. All security procedures are in place to protect the confidentiality, integrity and availability of your User information. We maintain strict physical, electronic, and administrative safeguards to protect your personal information from unauthorized or inappropriate access or disclosure or unauthorized modification. To prevent unauthorized access, we have put in place the latest industry-standard security technology and procedures to safeguard the information we collect online. We restrict access to information about you to those of our employees who need to know the information to respond to your inquiry or request. Employees who misuse personal information are subject to disciplinary action. We will comply with all relevant Data Protection legislation in relation to the period for which we retain any information you disclose to us. Even though we have taken significant steps to protect your personally identifiable information, no company, including our Website, can fully eliminate security risks associated with Personal Information.
If any Grievance, address details is mentioned below:
Bisleri International Pvt. Ltd.,
Western Express Highway,
Mumbai - 400 099.